The Filter Bubble: What it means for business (part 2 of 3)

While usually the term filter bubble applies to the news we see in our feeds on social media, this can also affect the content pushed out by businesses in both a positive and negative way. Overview If you don't know what the filter bubble is you can read about its history in last week's post. … Continue reading The Filter Bubble: What it means for business (part 2 of 3)

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Is it Right to Stalk Job Applicants’ Social Media?

If you're looking to hire someone into your organisation you want to ensure that you're making the right decision, especially if you're going to spend time and money on training and development. So how do you know that you've chosen the right employee? Are you really hiring someone who can act as a brand ambassador … Continue reading Is it Right to Stalk Job Applicants’ Social Media?

Twitter’s New Customer Service Tool

This week I thought I'd take a look at Twitter's newest development in keeping with last week's post (you can read about Instagram's latest feature here). Acknowledging the significant number of customer service interactions occurring on the platform, Twitter has announced a new feature which allows organisations to respond to customer service queries via Direct … Continue reading Twitter’s New Customer Service Tool

A New Instagram Feature Looks Out For Your Mental Health

Last Week Instagram launched a very important new feature. Working in partnership with the National Suicide Prevention Lifeline and the National Eating Disorder Association, they have released an update to reach out to people that might need help. Now, if you are worried about a fellow instagrammer's mental wellbeing you can flag up their posts … Continue reading A New Instagram Feature Looks Out For Your Mental Health